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911 - Emergency Communications Officer ID - 12552

Applicants must be able to type a minimum of 38 words per minute. To see if you can type 38 words per minute (or to practice), click here.

 

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Process 911 and non-emergency calls for police, fire, EMS, rescue, and public works

• Assess calls by obtaining crucial and pertinent information, frequently from hysterical or irate callers, in order to classify and prioritize problems and to determine and coordinate the appropriate response by emergency personnel and equipment
• Provide necessary Emergency Medical Dispatch instructions to callers experiencing medical crises
• Monitor public safety units and maintain status of each to effectively coordinate response
• Handle and determine dissemination of time-sensitive and confidential information
• Operate various complex communications equipment, such as NCIC, 800 MHz regional radio system, and computer aided dispatch system
• Send, receive, and disseminate messages to and from other agencies and jurisdictions through the Virginia Criminal Information Network (VCIN)
• Execute extensive file searches and updates relative to location history, hazard information and record management data
• Administer appropriate notifications, such as alarm notifications, wrecker service, etc., as requested by public safety responders

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ADDITIONAL DUTIES
• Other duties to provide direct or indirect service to the citizens may be assigned
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery
• Provide testimony in criminal court proceedings
• Coordinates daily with the Federal Emergency Management Agency (FEMA) through the National Warning System (NAWAS)

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

 

Minimum Education and Experience Required

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
High school diploma or GED and customer service and/or telemarketing experience required.  Associate's degree with major coursework in communications and/or public safety preferred.

Additional Requirements

 

• Must pass a thorough background examination, a polygraph, and a credit investigation.
• Ability to be certified by the Commonwealth of Virginia as a Dispatcher through successful completion of state-mandated training
• Ability to obtain NCIC/VCIN certification
• Ability to be certified in CPR and Emergency Medical Dispatch (EMD) during the initial training period
 
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment.  May also be required to complete higher levels of NIMS training as determined appropriate for the position.
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