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Computer Support Tech I ID - 12550

Our Computer Support Tech I performs installs and configures hardware and software on computer equipment; promote effective use of technology by City Employees; provide technical assistance and operational support with hardware and software: and provide a high level of customer service in response to user requests for assistance. The Computer Support Technician plays a central role in the Information Technology Department's culture of collaboration, coordination and accountability using effective communication and problem-solving skills.

The salary range for this position is $25.38- $35.54 per hour with a hiring range of $25.38 - $30.46, depending on qualifications and experience.   This opportunity will be available to applicants until Friday, April 11, 2025, at 12:00 P.M. M.S.T.

A current resume is required, and a cover letter is preferred.

Department Pitch

The successful Computer Support Technician I contributes to the overall mission and values of the City of Loveland's Information Technology Department by providing high quality service, with innovative perspective, aligning City initiatives with service delivery methods as a partner to users.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

  • Troubleshoot, research, and apply resolutions to hardware and software issues that arise on computer equipment, mobile devices, peripherals, and basic networking technologies. Clearly communicates with end users through the entire issue resolution process.
  • Provide end user education/training on computer hardware, software and mobile devices when necessary.
  • Use call tracking software and knowledge base systems to clearly document issues, customer interactions, configurations, resolutions, and workarounds.
  • Recommend, purchase, receive, configure, upgrade, and install software and hardware on computer equipment and peripherals.
  • Maintains accurate records of City desktop, laptop, and tablet computer equipment to include purchase, assignment, and disposition.
  • Surplus old equipment, such as printers and PCs.
  • Analyze and stay abreast of technology enhancements that may benefit the City’s fiscal and operational requirements.
  • Ensure compliance with all software copyright and license regulations on City computers and mobile devices.
  • Visit City sites when necessary to resolve support issues.

Other Job Functions:

  • Performs other duties as assigned.

Education:

  • High School or GED.

Experience:

  • Required: 1-year professional work experience supporting, coordinating, and problem-solving PC hardware, Windows-based software and windows operating systems in a networked environment.

Certifications:

  • Must possess A+ Certification or have ability to obtain within 90 days of hire.
  • Must possess a valid driver’s license.

Knowledge, Skills, and Abilities:

Physical Demands and Working Conditions:

  • Frequent: Moderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools.
  • Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
  • Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
  • Strenuous to extreme physical effort that includes frequent use of heavy objects (e.g., 50+ pounds) and may also use heavy tools or require strenuous application in awkward positions.

Working Environment:

  • Frequent: Exposure to routine office noise and equipment.
  • Occasional: Exposure to marginal to moderate conditions that are unpredictable and may lead to injury.
  • Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.
  • Exposure to hazards that are predictable or well protected against.
  • Exposure to heat and noise along with working outside in the elements.
  • Exposure to hazardous conditions that may lead to workplace injury such as working in heights, exposure to fly ash and/or energized electrical equipment.

Additional Working Demands / Conditions

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home.  Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains.  The community is bustling with thriving arts, brewery, foodie, and shopping scene.  Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals.  Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!


In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.


Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness.  The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!


Benefits Information

Benefit Eligible Benefits Package Includes:

Non-Benefit Eligible Benefits Package Includes:

  • Retirement – 457 Plan (employee funded plan)
  • Medical Leave – Accrue 1 hour of leave per 30 hours worked (up to 48 hours)
  • Employees working more than 30 hours per week are eligible to enroll in one of our 2 Medical plan options (per the ACA)

 

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.


The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a driving record and background check.

 

Address

City of Loveland, CO

500 E 3rd St

Loveland, CO
80537 USA

Industry

Technology

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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