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Food and Beverage Server (Hourly) ID - 12554

General Description

 

The City of Madison is hiring Food and Beverage Servers. This position involves Parks food and beverage service, generally at one of the City-owned golf courses. The work primarily involves taking orders and preparing and delivering food and beverages. This position prepares a limited menu of guest meals, prepares guest beverages, provides customer service, and performs minor janitorial practices. In addition, this position maintains effective employee and customer relations typically associated with restaurant wait staff. Under direct supervision of the Assistant Golf Professional this position may involve emergency response and/or technical decisions not subject to immediate review.

Employees in this classification are eligible to receive gratuities. Wages will be calculated to ensure employees are paid the living wage rate of $16.50 per hour.

Anticipated work hours will vary depending on the needs of the golf courses.  No hours are guaranteed, but employees must be available to work at least 16 hours per week. Hired candidates may be eligible for reinstatement in future golf seasons.
 
APPLICATIONS WILL BE ACCEPTED UNTIL THE CLOSING DATE.  HOWEVER, THE SELECTION PROCESS WILL BEGIN PRIOR TO THE CLOSING DATE BASED UPON THE NEEDS OF THE GOLF PROGRAM.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

 

 

Examples of Duties and Responsibilities

 

  • Provide customer service by maintaining a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met both in the clubhouse as well as on the course when the Food and Beverage Server is working from the mobile food and beverage unit. (ie. Beverage cart at a golf course) 
  • Take food and beverage orders from patrons. Answer questions, explain menu items, and offer suggestions to patrons. Assist patrons with special dietary needs. 
  • Prepare food and beverage orders and serve guests. Keep beverages filled, follow up with patrons to see if their needs are still met, and clear plates as they're finished.  
  • Clean and prepare tables for each party or guest. Ensure that the restaurant maintains proper standards of cleanliness and sanitation. 
  • Ensure that patrons receive their bills in a timely manner and that all orders are properly listed and priced. Receive and process payments, operate the register, and return paid checks and receipt to customer. Resolve any discrepancies in billing. 
  • Clean sinks, walls, floors, fans etc. within foodservice area. Clean bathrooms as directed. Restock foodservice towels, cleaning supplies and general janitorial supplies. 
  • Maintain responsibility for food safety practices including general product cleanliness, and freshness by use of product labeling with expiration dates, etc. as instructed by the Food and Beverage Manager License Holder.
  • As assigned, answer telephone calls, take orders over the phone, or answer any general inquiries regarding the food and beverage operation over the phone. Help in other areas of the operation at the discretion of the Assistant Golf Professionals, including checking in guests for a reservation, booking reservations or parties, product ordering/receiving and other various duties as may be prescribed by the supervisor. 
  • Perform related work as assigned.

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Minimum Qualifications

 

All applicants will be considered for these positions. Depending on the number of applicants, random selection may be used to determine which applicants are invited to interview.
 
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

 

Special Requirements

 

  • Wisconsin Responsible Server Certification
  • City of Madison Operator License
A condition of continued employment is obtaining the required certifications within 30 days from the date of hire. Employees must be 18 years of age or older to obtain certifications and to serve alcohol.
 

Physical Requirements:

  • Ability to lift and carry objects weighing up to 50 pounds and to lift heavier objects with another employee.

  • Ability to frequently bend, twist, squat, climb, and reach for extended periods of time.

  • Employees are expected to work in extreme weather conditions for extended periods of time, including walking and standing. 

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