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Public Safety Telecommunicator (PST) Trainee ID - 12658

About the position

The Public Safety Telecommunicator (PST) Trainee position is a critical role within the St. Petersburg Police Department, responsible for managing incoming emergency and non-emergency calls through a computer-aided dispatch (CAD) system. The selected candidate will undergo a comprehensive training program that includes the 911 Public Safety Telecommunicator Program, which must be completed within eleven and a half months of appointment. Additionally, trainees are required to successfully complete call taker, teletype, and dispatch training within thirty-six months of their appointment. This position is essential for ensuring effective communication and coordination during emergency situations, as it involves the receipt and transmission of radio messages and dispatching police units to various incidents throughout the city and surrounding areas. The PST Trainee will work rotating shifts that cover 24 hours a day, including weekends and holidays, reflecting the nature of emergency services. A commitment of three years is required for this position, emphasizing the importance of stability and reliability in this critical role. The starting pay for the position is $25.34 per hour, with the potential to earn up to $33.08 per hour based on experience and qualifications. Additionally, a hiring bonus of $1,500 is offered, with $750 paid upon hire and the remaining $750 upon successful completion of call taker training, which typically occurs six months after hiring. Candidates with recent Emergency Communications experience or a current Florida 911 Public Safety Telecommunicator Certification may be eligible for a higher starting pay.

Responsibilities

  • Handle incoming emergency and non-emergency calls using a computer-aided dispatch system.
  • Receive and transmit radio messages to dispatch police units.
  • Dispatch police units to emergency or non-emergency situations throughout the city and surrounding areas.
  • Complete the 911 Public Safety Telecommunicator Program and pass the Florida Certification Exam within 11.5 months of appointment.
  • Successfully complete call taker, teletype, and dispatch training within 36 months of appointment.
  • Work rotating shifts covering 24 hours a day, including weekends and holidays.

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Requirements

  • Possess a valid high school diploma or GED equivalency.
  • Good oral and written communication skills.
  • Familiarity with computers using a Microsoft Windows operating system.
  • Excellent customer service skills with at least 6 months of experience.
  • Accurate typing skills.
  • Ability to effectively multi-task.
  • Availability to respond immediately before, during, and after a declared emergency or disaster.

Nice-to-haves

  • Recent Emergency Communications experience.
  • Current Florida 911 Public Safety Telecommunicator Certification.

Benefits

  • $1,500 hiring bonus ($750 upon hire and $750 upon completion of call taker training).
  • Potential for higher pay based on experience and qualifications.
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