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Venue & Guest Experience Manager - Mayborn Center ID - 12665

Description

Summary
The Venue & Guest Experience Manager is responsible for overseeing the daily operations of the Frank W. Mayborn Civic & Convention Center, ensuring a seamless and exceptional guest experience. This role manages venue operations, event logistics, customer service, and financial oversight. This position leads a team to provide top-tier service to event clients and guests while optimizing facility efficiency and revenue generation.  Video Journalist

Essential Duties and Responsibilities

  • Ensures an outstanding guest experience by implementing best practices in hospitality and event services
  • Serves as the primary point of contact for event clients, understanding their needs and ensuring successful execution
  • Develops and implements customer service initiatives, staff training, and feedback programs to enhance guest satisfaction
  • Responds to customer inquiries, resolves concerns, and manages post-event evaluations for continuous improvement
  • Oversees daily venue operations, ensures facilities are well-maintained and event ready
  • Supervises and coordinates venue staff, including hiring, training, scheduling, and performance evaluation
  • Works closely with vendors, suppliers, and facility service partners to maintain smooth operations
  • Ensures compliance with legal, health, and safety regulations
  • Develops and manages budgets for events, facility operations, and revenue streams
  • Develops, implements, and maintains comprehensive policies and procedures to ensure consistency, efficiency, and compliance with industry standards, legal requirements, and best practices
  • Reviews and updates policies to align with operational needs and guest experience goals
  • Oversees billing and contracts, ensures accurate invoicing and payment collection
  • Implements revenue-generating strategies and optimize resource allocation
  • Prepares financial reports, tracks expenditures, and presents revenue projections to leadership
  • Collaborates with the Tourism Division to enhance venue visibility and awareness
  • Represents the Frank W. Mayborn Civic & Convention Center through community outreach and professional networking
  • Monitors industry trends and implements innovative solutions to improve guest experiences and venue operations
  • Prioritizes the use of modern technology and equipment to enhance event execution, improves operational efficiency, and elevates the guest experience
  • Assess and recommends upgrades to audiovisual, digital, and venue management systems to align with industry standards and client expectations
  • Coordinates facility maintenance, work orders, and capital improvement projects
  • Ensures the venue meets operational standards and provides a safe and welcoming environment
  • Follows City policies, procedures, and safety guidelines
  • Performs other duties as assigned

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Minimum Qualifications

  • Combination of education and experience equivalent to Bachelor’s degree in Hospitality Management, Tourism, Business, Event Management, or a related field
  • Three (3) years of experience in venue management, event coordination, or a similar role, with a focus on operations and guest experience
  • Two (2) years of experience in a leadership role, including staff management and training

Preferred Qualifications

  • Experience coordinating large-scale events and working with high-profile clients in a professional venue setting
  • Familiarity with venue management software, AV technology, and industry best practices

Thank you for your interest in the position.  Please note only those selected for an interview will be contacted

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