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Verizon Remote Jobs $30/Hr (Virtual, Online) ?? Work From Home Job ID - 14603

Join our team as a Virtual Customer Service Representative with Verizon! In this role, you??ll be an essential part of our remote customer support team, delivering exceptional service to our valued customers from the comfort of your own home. You??ll have the opportunity to engage with customers through various online channels, providing assistance, resolving inquiries, and ensuring a... seamless experience with Verizon products and services.

What You Will Do:
?? Provide top-notch customer support via phone, email, chat, and social media platforms.
?? Address customer inquiries regarding billing, account management, technical support, and product information.
?? Troubleshoot and resolve customer issues efficiently and effectively.
?? Utilize CRM systems and other tools to accurately document customer interactions and resolutions.
?? Collaborate with cross-functional teams to escalate and resolve complex issues when necessary.
?? Stay updated on Verizon??s products, services, and policies to provide accurate information to customers.

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Requirements: ?? High school diploma or equivalent; college degree preferred. ?? Previous customer service experience in a virtual or remote setting preferred. ?? Excellent communication skills, both written and verbal. ?? Strong problem-solving abilities and attention to detail. ?? Ability to multitask in a fast-paced environment. ?? Proficiency in using computers and navigating multiple software applications simultaneously. ?? Flexible schedule availability, including evenings, weekends, and holidays. ?? Reliable high-speed internet connection and a quiet workspace conducive to virtual interactions.

Opportunity Benefits:
?? Competitive hourly wage starting at $30/hr.
?? Flexible work schedule with the convenience of working from home.
?? Comprehensive training and ongoing support to ensure success in your role.
?? Opportunities for career advancement and professional development within Verizon.
?? Access to employee benefits, including healthcare, retirement plans, and employee discounts.
?? Engaging virtual team environment with opportunities for networking and collaboration.

Join our team at Verizon and embark on a rewarding career journey where you can make a difference while enjoying the flexibility and convenience of remote work! Apply now to become a valued member of our virtual customer service team.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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