Manager, Client Services (Hybrid) ID - 13174
About the position
As a Manager in the Global Class Action Client Service team at Broadridge, you will oversee a team of relationship managers, serving as the primary point of contact for assigned clients. Your role is to advocate for clients, ensuring their needs are met and that they receive optimal service from onboarding through to payment. You will collaborate with sales, account management, and operations to enhance client satisfaction, particularly for high-profile clients.
Responsibilities
- Manage and ensure timely onboarding within agreed upon SLAs.
- Advocate for clients in each case and ensure claims are maximized.
- Handle all client communications timely and professionally.
- Provide regular reporting to clients on an agreed upon schedule.
- Manage contract renewal and communicate with Account Management.
- Develop a significant understanding of Broadridge and the scope of the company.
- Assist with department strategy, marketing, and thought leadership.
- Identify and implement areas of improvement in client relationships independently and proactively.
- Foster strong relationships with clients by coordinating and leading recurring calls and client meetings such as business reviews.
- Partner internally to continually add efficiency to day-to-day processes and increase client satisfaction.
- Act as a role model to other associates in implementing best practices regarding client interactions and departmental procedures.
- Serve as a first point of contact for team members regarding subject matter expertise and mentor team members as needed.
- Lead key department projects and initiatives, ensuring clear communication at various levels within the organization.
Requirements
- 10+ years of deep subject matter expertise in class action.
- Significant project management, client management, and/or account management experience.
- Excellent writing and oral communication skills.
- Strong presentation skills, including the ability to speak at conferences.
- Comprehensive understanding of securities class action plan allocations, deficiency, and audit processes.
- Experience with securities trading including equity, debt, and derivative securities.
- Detail-oriented with the ability to multi-task, and excellent time management and follow-up skills.
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Nice-to-haves
- Strong presentation skills a plus, including ability to speak at conferences.
Benefits
- Salary: $105,000-$120,000 depending on experience
- Bonus Eligibility: Annual bonus
- Paid Time off: FlexPTO
- Medical, dental, life, and vision insurance
- 401k with match
- Parental leave
- Medical insurance starts immediately upon hire
