Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Medical Contact Center Agent ID - 14480

Job Details
Job Location
1850 W. Roosevelt Road, Chicago, IL 60608 - Chicago, IL
Remote Type
Hybrid
Position Type
Full Time
Education Level
High School/GED
Salary Range
$18.50 - $19.50 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Job Description
STATEMENT OF PURPOSE:  The Medical Contact Center Agent will be responsible for outbound and inbound calls, voicemails, and emails to/from insurance plan members in a high-performance contact center environment. This position requires high quality customer service assistance when responding to inquiries pertaining to a variety of Primary Care Providers (PCP), Health Risk Screenings (HRS), and other campaigns. Medical Contact Center Agent will be responsible for scheduling and registering appointments for the Health System by utilizing all available informational tools and websites. Calls may consist of requests for additional insurance plan information, such as, id cards, welcome packets, PCP changes, and transfers to other contact centers.

 

PRINCIPLE DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:
  • Effectively respond to inbound calls, voicemails, or emails promptly, politely, and professionally;
  • Obtain and enter accurate demographic information into the clients Health System application;
  • Accurately schedule and register patients for appointments utilizing the clients Health System software;
  • Accurately communicate appointment date, time, location and the provider's name to the patient;
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;
  • Conducting outbound calls to welcome members to the program and to conduct or schedule a Health Risk Screenings and other campaigns;
  • Follow the appropriate escalate protocols for Triage (red flag) calls;
  • Conduct research to confirm and validate insurance member demographics, specifically for, name, address and phone number;
  • Maintain up-to-date knowledge of the clients' Health System policies and procedures as they apply;
  • Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure;
  • Performs other duties as assigned by Leadership.

QUALIFICATIONS:

 

ADDITIONAL INFORMATION
  • Team members must have a smart phone to download and use an authentication application to gain access to the client data platform;
  • Team members must be aware and prepared that training will consist of 2 to 4 weeks of in-house and virtual training;
  • Team members will be eligible to transition to a remote location within 60 to 90-days of their start date once the team member has proven the ability to work independently and successfully meet the required goals and key performance indicators;
  • All team members will be required to attend scheduled in-house trainings sessions, coaching, and performance sessions;
  • All full-time team members will be scheduled 38.5 hours per week.

 

Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
  • 10 days paid vacation
  • 12 paid holidays
  • 6 sick days accrued over the year
  • Insurance Eligibility the 1st of the month after 30 days of employment
    • Medical (~65% covered by the Chicago Lighthouse), dental and vision insurance offered
  • Short/long term disability
  • Life insurance 2x salary
  • Employee recognition events
  • Company matched 401(k) plan
  • Reasonably priced delicious food options on site (except at Glenview location)
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts