netomi is hiring: Lead UX Designer in Toronto ID - 13027

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

You will be responsible for shaping the design direction for cutting edge AI centric features, creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class product.

You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with Product, Engineering and Customer Success teams to help build a leading-edge experience for our customers.

Responsibilities:

    • Lead design initiatives by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform.
    • Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B test.
    • Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals.
    • Translate concepts into wireframes and high quality design deliverables to be used by the engineering team to build products.
    • Work closely with developers to address design implementation challenges.
    • Identify design problems and devise elegant solutions with a user-centered design approach.
    • Rapidly test and iterate your designs.
    • Collaborate with other team members and stakeholders.
    • Take smart risks and champion new ideas that lead to intuitive user experiences.
    • Act as a UX mentor and guide to our current and future UX designers.
    • Document findings, improvements and processes, as needed.

Requirements:

Additional Awesomeness:

    • Experience working with multiple design and/or development teams in different time zones
    • UI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect consistency.
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