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Partner Engagement Manager, Global Support Team ID - 13141

About Us

Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. With unparalleled collaboration features, AI-enhanced tools, and customizable workflows, Onebrief makes staffs superhuman. The expanding roster of customers includes COCOMs and Service Components worldwide.

 

Founded in 2019 by a group of experienced planners, today, Onebrief’s workforce of 120+ spans veterans from all forces and global organizations, and technologists from leading-edge software giants. Onebrief’s growth is exemplary, having raised $53M+ and counting from leading venture investors.

 

What you will achieve

You will report to our Senior Operations Manager for Global Operations. Your single most common task is to implement Onebrief at a new customer. Example:

  • USEASTCOM (fictional Combatant Command) has just purchased a Onebrief license. Their headquarters and all of their Service Component Commands will start planning in Onebrief. You fly to the USEASTCOM headquarters routinely to make this happen

  • The core planning team is excited about Onebrief, but there’s a lot of other planners and stakeholders who are skeptical. You need win them over

  • They’ve seen demos yet, but they’re not familiar with the product. You will need to train them

  • If their first major planning event (such as a Mission Analysis conference) is a success, then they’re much more likely to succeed with Onebrief. You will make it a success

You will also:

  • Lead our exercise program. We routinely provide exercises, which customers use both to assess our product (before a sale) and learn it (after a sale)

  • Use your observations of our users to recommend product improvements

  • Provide face-to-face and remote customer support

  • Develop an understanding of customer social dynamics in order to support renewals and future sales

  • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

  • Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed

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To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

 

You’ll also need technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

 

About You

  • You deeply understand large military headquarters Skillful planners, mainly in the rank of O-4 to O-6, respect you and care what you have to say

  • You pay attention to detail. People rely on you. At your previous teams, you had a reputation as a workhorse Example: we’re about to run a planning exercise, which will be USEASTCOM’s first exposure to our product. No one is worried, because they know you’ve taken care of it

  • You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls

  • You have technical skill You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

  • You work well with customers You understand them, and they confide in you. Users ask you to have a beer

  • You’re intense about our mission. It’s a core part of who you are

  • You’re ambitious. We’re getting bigger. You should too

  • You hold a current Top Secret clearance with eligibility for SCI

Qualifications

  • Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.

  • Advanced military education: Command and Staff, Advanced Military Studies.

  • Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

  • Proven ability to expand business presence within a region, with emphasis on software or technology solutions.

  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.

  • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.

  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

  • Most importantly, you are a true Onebriefer:

    • You are obsessed with creating value for real users

    • You are ambitious, scrappy, and a creative problem-solver

    • You learn quickly, work iteratively, and naturally seek collaboration

    • You approach your work with integrity, intellectual honesty, and a low ego

    • You communicate frankly, clearly, and succinctly

    • You thrive as a self-starter, embracing autonomy and ambiguity

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Common Interview Questions And Answers

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5. HOW DO YOU PROCESS INFORMATION?

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