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Business Performance Specialist, Community, Regulatory, & Legal Enforcement Ops ID - 13555

About the position

The Business Performance Specialist role within Meta's Community, Regulatory, & Legal Enforcement Operations team focuses on protecting users and businesses by enforcing Meta's policies. This position involves strategic relationship building, data-driven analysis, and process optimization to enhance operational efficiency and effectiveness. The specialist will work collaboratively across various teams to address complex cases and develop solutions that mitigate risks associated with online behavior.

Responsibilities

  • Help shape team vision and goals and work across the global team on strategies for executing, measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy development
  • Build strategic relationships with global and cross-functional teams to understand and anticipate risks to the company, develop global solutions across operations and policy
  • Build strong relationships and collaborate with a large and complex cross-functional group including Public Policy, Legal, Sales, Product, Oversight Board Governance and others to shape, support, and lead execution of multiple program or project goals
  • Collaborate across Global Response Operations and cross-functional teams to ideate, scope, and implement the best suited generative AI solutions to enhance our team's work
  • Interpret and enforce Meta's terms of service (Community Standards, Advertiser & Commerce Policies, Intellectual Property, Regulations)
  • Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
  • Respond to escalated cases from users, regulators, and business/advertiser partners with high quality, accuracy, and speed
  • Remain up-to-date on key workflow changes, operational guidelines, policy updates and Community Standards
  • Anticipate the societal effects of different forms of online behavior, and test hypotheses and assumptions about online activity in an operations setting
  • Synthesize review findings and policy assessments as needed for cross-functional partners in Policy, Partnerships, and Operations
  • Develop and design processes to drive efficiency and effectiveness and ensure essential KPIs are met
  • Mentor others in accomplishing the above with a high level of quality, as well as providing broad leadership to peers in executing multiple projects

Requirements

  • 6+ years of experience in Operations, Integrity, Trust & Safety, Escalations Management, Program/Project Management, Business Strategy, Consulting or similar
  • Experience building effective relationships and collaborating with a large and complex cross-functional group
  • Experience working independently and reliably under pressure in a fast-paced environment
  • Analytical-thinking and problem-solving experience
  • Highly organized and proactive
  • Experience influencing without authority and leading complex initiatives across multiple teams
  • Sense of international cultural & political awareness
  • Understanding of the power of social media for business and our global community and the issues that are inherent to it
  • Ability to work with potentially graphic and objectionable content

Nice-to-haves

  • Advanced degree in business (MBA) or equivalent experience
  • Six Sigma Blackbelt and/or PMP Certification
  • Experience gathering and/or analyzing data to influence business decisions
  • Experience working with all levels of management, both internally and externally
  • Experience in or understanding of the process and operational needs of at-scale content moderation
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Benefits

  • Competitive salary
  • Bonus opportunities
  • Equity options
  • Comprehensive health benefits
  • Flexible work arrangements
  • Professional development opportunities
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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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