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Customer Service Representative - Sales ID - 13546

Full Job Description

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a collaborative spirit, and a passion for delivering outstanding customer service.

Duties

  • Respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.
  • Handle outbound calling to follow up with clients and ensure satisfaction with services provided.
  • Collaborate with sales and support teams to resolve customer issues effectively.
  • Maintain detailed records of customer interactions in our computerized system.
  • Provide multilingual support as needed, assisting clients in their preferred language.
  • Uphold high standards of phone etiquette while communicating with customers.
  • Assist in the development of client services by gathering feedback and suggesting improvements.
  • Participate in ongoing training sessions to enhance product knowledge and customer service skills.

Qualifications

  • Previous experience in customer service or client support is preferred.
  • Strong collaboration skills with the ability to work effectively within a team.
  • Bilingual or multilingual abilities are highly desirable.
  • Excellent phone etiquette and communication skills, both verbal and written.
  • Proficiency in using office software and computerized systems for record keeping.
  • Ability to handle challenging situations calmly and professionally.
  • A commitment to providing exceptional customer service in every interaction.
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Join us in creating memorable experiences for our customers while growing your career in a supportive environment!

Job Type: Part-time

Pay: $17.28 - $18.00 per hour

Expected hours: 25 per week

Benefits:

  • Flexible schedule
  • On-the-job training

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Work Location: In person 

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