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Head of Customer Support & Maintenance ID - 14085

Full Job Description

Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software.

 

We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.

 

Role Summary:

We are looking for a Head of Customer Support and Maintenance to lead and optimize our post-sale support and maintenance operations. This role is essential to ensuring exceptional customer experiences, efficient resource management, and the continuous improvement of our support processes.

 

What You’ll Do:

  • Oversee and build out the Product Support and Maintenance teams.

  • Implement cross functional processes to support Notable’s customer base as they move to maintenance stat

  • Develop and manage the Product Operations branch, focusing on process optimization and operational excellence.

  • Drive utilization management, resource allocation, ticket triage, and resolution across the team.

  • Identify and implement process improvements to enhance customer satisfaction and operational efficiency.

  • Be the primary leader for technical support escalation and resolution, occasionally interfacing directly with live customers.

  • Collaborate closely with internal teams, including Customer Success and Delivery, to align support efforts with broader organizational goals.

  • Leverage and optimize CRM and ticketing systems for effective team operations.

  • Ensure seamless collaboration with customers in industries utilizing EMR systems and related technologies.

  • Support and train our customers on leveraging our platform to directly build and deploy solutions.

 

What We’re Looking For:

  • 10+ years of experience managing customer support or related teams, with a strong track record of success.

  • Exceptional communication and leadership skills, capable of guiding technical and non-technical teams alike.

  • Deep expertise in process-oriented approaches to improve support workflows and resource allocation.

  • Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).

  • Familiarity with EMR systems and/or healthcare technology is highly desirable.

  • Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.

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Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.

Compensation Range: $115K - $160K

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