Line Service Agent ID - 15532
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About Us
Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 203,000 aircraft operations in 2023, a new record. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.
Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11 million passengers in 2024 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs.
The Position
The anticipated hourly starting rate for the ideal candidate is between $18.22 and $19.31
The Lee County Port Authority is seeking a skilled and highly motivated individual to join our team with Base Operations at Page Field where you will enjoy a supportive work environment in a challenging and rewarding career in the aviation industry. A Line Service Agent is trained to perform a variety of customer-oriented tasks while providing ground handling services for private and business aircraft at Page Field. This position receives direction from the Shift Lead, Line Service Supervisor or Customer Service Supervisor, General Manager or other supervisory and/or management personnel with the Lee County Port Authority.
The ideal candidate will enjoy interacting with the public on a one-to-one basis, will have an attitude of service and put safety first at all times. This role requires the individual to focus on learning and performing specific technical hands-on service skills while safely handling high-value assets.
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Key Responsibilities
- Coordinate the safe arrival and departure of passengers, crew and aircraft on the Base Operations ramp
- Operate fuel trucks and perform fueling of fixed and rotor wing aircraft, according to industry specifications and to the Lee County Port Authority fuel program and procedures.
- Perform towing of aircraft on the ramp to secure tie-down areas and ready ramp locations, as well as into and out of hangars
- Provide aircraft ground services including connecting ground power units, performing potable water and lavatory service, connecting aircraft pre-cooling and assisting with minor aircraft cleaning
- Assist with daily fuel farm inspections, including performing pre-loading and fuel quality control checks, completing Fuel Quality Monitoring Systems (FQMS) online certification and ensuring records are accurate and up to date
- Conduct airfield material condition inspections and advise shift lead and/or line service supervisor of all noted discrepancies
- Respond to provide assistance with disabled aircraft on the airfield and other airport emergencies, as directed
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Minimum Requirements
- High school diploma or general education degree (GED) is required. A minimum of one year of work experience in related aviation or customer service experience preferred. Any combination of education and experience, which demonstrates the ability to perform duties effectively, may be substituted
- Possession of valid Florida driver’s license is required
- Must possess above-average customer service skills and have the ability to effectively communicate with others at all times
- Position requires individual to work varying shifts, including days, nights, weekends, holidays and “on-call” scheduling, as necessary. Schedule restrictions may apply during seasonal timeframes
Emergency Response/Recovery Activities: Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.
