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Barista - PT ID - 14980

About the position

As a Barista at Barnes & Noble, you will play a crucial role in providing exceptional service to our customers. Your primary responsibility will be to create delightful beverages and baked goods, ensuring that every customer has a memorable experience. You will be the face of the café, engaging with customers and making their visit enjoyable by offering personalized service and recommendations. Your passion for coffee and knowledge of our products will help you craft inspiring drinks that complement the reading experience of our customers. You will work collaboratively with your team to maintain a welcoming environment and uphold the café's operational standards. This position requires physical activity, including prolonged standing, repetitive bending, lifting, and operating espresso machines, as well as the ability to multitask effectively on the sales floor when needed.

Responsibilities

  • Provide first-class service to customers with every drink and baked good created.
  • Engage with customers to build rapport and ensure a pleasurable experience.
  • Make relevant beverage and food recommendations to enhance customer satisfaction.
  • Maintain a clean and tidy café environment, ensuring all areas are welcoming and stocked.
  • Execute operational standards correctly and in a timely manner, adhering to safety and health codes.
  • Protect company assets by controlling waste and shrink effectively.
  • Assist both customers and employees with urgency and care.

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Requirements

  • Passionate about coffee and the products served in the café.
  • Positive attitude and a can-do mindset.
  • Enjoy working with people and solving problems.
  • Ability to make correct recommendations for handcrafted beverages and food items.
  • Well-organized, efficient, and capable of multitasking.
  • Clear and respectful communication skills.

Nice-to-haves

  • Experience in a customer service role, preferably in a café or retail environment.
  • Knowledge of coffee brewing techniques and beverage preparation
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