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On-Site Support Specialist, User Support, Financial Solutions ID - 13931

About the position

This position is with Bloomberg, a global leader in business and financial information, news, and insight. The Bloomberg Financial Solutions department, which consists of over 5,000 employees, is dedicated to ensuring success for both customers and employees. The department is structured around several key pillars, including sales, service, operations, culture, and brand, all united by a common goal: to create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support. The Bloomberg On-Site Support (BOS) team operates with urgency to deliver outstanding service and technical solutions to Bloomberg's global clientele across more than 75 countries. As a Support Specialist, you will play a pivotal role in delivering unparalleled customer and technical service to both clients and internal users. This role involves supporting external clients through a proprietary help desk system while also providing on-site assistance as required. The team operates within a culture of openness and collaboration, encouraging growth and innovation among its members. In this role, you will be based in Seattle, providing on-site support to the Seattle News Bureau and clients in the surrounding metropolitan area. Your responsibilities will include delivering exemplary on-site assistance for the installation and servicing of critical servers, routers, appliances, and computers. You will also support order management and implementation processes, working closely with clients and the Sales Department. As the primary point of contact for internal IT support within Bloomberg offices, you will address user support needs related to facilities, infrastructure, network connectivity, and desktop support. Exceptional customer service is a key focus during client interactions, managing tasks such as account management, license activation, and software support. You will utilize Linux-based platforms proficiently to console into routers for service or new installations, collaborate with vendors and consultants in the Western Region to ensure efficient service delivery, and maintain meticulous documentation of all tasks and updates using the proprietary ticketing system. The role requires effective multitasking in a fast-paced environment with a keen eye for detail.

Responsibilities

  • Deliver exemplary on-site assistance for the installation and servicing of critical servers, routers, appliances, and computers.
  • Support order management and implementation processes, working closely with clients and the Sales Department.
  • Serve as the primary point of contact for internal IT support within Bloomberg offices, addressing user support needs related to facilities, infrastructure, network connectivity, and desktop support.
  • Provide exceptional customer service during client interactions, managing tasks such as account management, license activation, and software support.
  • Utilize Linux-based platforms proficiently to console into routers for service or new installations.
  • Collaborate with vendors and consultants in the Western Region to ensure efficient service delivery.
  • Maintain meticulous documentation of all tasks and updates using the proprietary ticketing system.
  • Effectively multitask in a fast-paced environment with a keen eye for detail.

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Requirements

  • 3 plus years of relevant experience.
  • Proactive and versatile in supporting a remote office.
  • Mastery in customer service and communication, focusing on customer-facing interactions and problem-solving abilities.
  • Proficient in troubleshooting within both Windows and Mac environments, covering software, hardware, and networking issues.
  • Strong understanding of Android and iOS platforms.

Benefits

  • Comprehensive health insurance coverage
  • 401k retirement savings plan
  • Paid time off and holidays
  • Professional development opportunities
  • Employee discounts
  • Flexible work arrangements
  • Wellness programs
  • Diversity and inclusion initiatives
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