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Vice President of Business Operations (must have 5 year Management in Debt Settlement Industry) ID - 14265

Arnold & Smith Law has a current opening for a Vice President of Business Operations. This person will report directly to the firm's partners. This is a senior-level role responsible for overseeing and optimizing the organization’s operational activities to ensure efficiency, strategic alignment, and achievement of business objectives.

Responsibilities to cover but not limited to the following:

 Oversee day-to-day operations across all departments (Litigation, Client Services, Client Intake, Facilities, IT, HR, Payment Processing, Pre-litigation Negotiators, and QA

objectives.)

 Develop and implement strategic plans to support the firm’s growth and goals

 Align departmental objectives with the overall mission of the firm

 Coordinate with the Chief Legal Officer and executive team on firm-wide initiatives

 Oversee internal and external audits.

 Ensure compliance with industry regulations and standards (NACHA, FDIC, etc.).

 Develop and maintain Standard Operating Procedures (SOPs).

 Identify and address gaps in compliance.

 Monitor a total of 6 email inboxes, all PLR chatter feeds, and faxes for

compliance-related issues.

 Develop and implement quality assurance strategies and policies.

 Align QA objectives with overall business goals.

 Monitor industry trends and implement best practices.

 Initiate processes for efficiency and monitor projects until they become live in

production.

 Supervise directors, managers, and team leads across multiple departments

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 Set expectations for performance, productivity, and accountability

 Lead executive meetings and contribute to C-suite decision-making

 Oversee hiring processes office wide

 Collaborate with Directors, HR, Training coordinator to ensure consistent and

 effective onboarding and training

 Ensure Directors understand workflows and performance expectations

 Set performance benchmarks and KPIs for teams (settlements, deadlines, efficiency,

etc.)

 Audit case management and client service workflows for quality and compliance

 Use data and feedback from SF and department heads to make process improvements

 Supervise invoicing and oversee financial aspects of operational departments

 Coordinate and lead special projects (e.g., Salesforce developments, Office expansion,

 Department creation)

 Ensure timelines and deliverables are met across initiatives

The Firm offers the following benefits:

 Medical

 Dental

 Vision

 Short & Long-Term Disability

 FSA

 Life

 401K

 PTO/Sick

 Paid parking

Job Type: Full-time

Pay: $90,000.00 - $95,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • Bachelor's (Preferred)

Experience:

  • SeniorManagement: 5 years (Preferred)

Work Location: In person

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