Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Zendesk Specialist ID - 13861

About the Team

The Customer Support and Services CX Technology Operations team is a specialized group committed to delivering an exceptional and efficient support experience for both buyers and sellers. We oversee and enhance the tools used by customer service agents, ensuring they are scalable, well-integrated, and aligned with business objectives. By working closely with teams such as Product Insights and Trust & Safety, we streamline workflows and empower agents to perform more effectively.

About the Role

We’re seeking a Zendesk Specialist to help shape the next phase of our customer experience journey. In this position, you’ll play a key role in supporting strategic projects that improve platform efficiency, integrate advanced GenAI solutions, and scale processes. You will audit and optimize workflows, collaborate with teams to identify automation opportunities, and oversee high-priority projects—ranging from vendor onboarding to platform upgrades. This hands-on role is perfect for someone who excels at the intersection of technology, operations, and customer experience.

Key Qualifications:

What You’ll Do:

  • Optimize CX Platforms : Assist in designing, implementing, and continuously improving workflows that empower agents and enhance customer interactions. You will audit and fine-tune business rules to improve efficiency and ensure accurate reporting.

     

  • GenAI Integration : Research and pilot new tools—whether third-party or native—to automate agent workflows and transform the support experience. Keep up with emerging AI trends to identify opportunities for optimization.

     

  • Process Improvement : Work closely with teams like Operations, Workforce Management, Enablement, Product Insights, and Trust & Safety to analyze and optimize support processes, identifying opportunities for automation and improved efficiency.

     

  • Project Management : Lead and participate in significant initiatives to introduce new tools, upgrade platforms, and enhance our overall CX infrastructure. Build strong relationships with external vendors, ensuring thorough implementation and ongoing support. Contribute to cross-functional projects aimed at solving complex customer support challenges.

     

 

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts